Privacy policy

Privacy policy

This Privacy Statement applies to the confidentiality of personal information collected in the Customer registration process of the website www.lepharm.eu (hereinafter Le Pharm) owned by Le Pharm d.o.o. (hereinafter Le Pharm d.o.o.), ie in the process of registration of the Beneficiary of the recipient of notifications about products and promotions of the website www.lepharm.eu. This Privacy Statement is an integral part of the General Terms and Conditions of Le Pharm d.o.o.

Le Pharm d.o.o. as a provider of the website, it adheres to the applicable regulations in order to protect the privacy of its Customers or Users, and in particular the General Regulation on the Protection of Personal Data of the EU. This document describes how the head of processing Le Pharm d.o.o., Gradina 5, 52449 Červar Porat, Croatia, OIB: 60186616791, processes personal data.

Customers of the website Le Pharm d.o.o. (hereinafter referred to as the Customers) or Users receiving notices of products and promotions of Le Pharm d.o.o. (hereinafter referred to as Users) to read all of the above on this page in order to better understand which data Le Pharm d.o.o. collects and processes, for what purpose, on what legal basis, with whom and why it shares them, what protective measures it implements, and what are your rights related to access to personal data, correction, deletion and your right to object.

Any Customer or User who has any questions regarding personal data can send an e-mail to info@lepharm.eu

By accepting this Privacy Statement when registering the Customer or logging in to the lepharm.eu website by the User receiving the notification of products and promotions Le Pharm doo, the Customer or the User confirms that he has read, understood and agrees to the processing of personal data. establishes.

What kind of personal data is collected and processed by Le Pharm d.o.o. via the website www.lepharm.eu?

When registering a person for the Website Buyer, Le Pharm d.o.o. will ask the prospective Customer to provide certain information about himself (personal data) such as name, address (including postal code), e-mail address, telephone number, mobile phone number, date of birth (optional), username and password.

The customer confirms that he agrees to the processing of personal data by clicking on the login button.

Providing personal data is the decision of the Buyer or the User. If the Buyer or the User does not provide the required mandatory information for a certain activity that requires them, he will not be allowed to participate in such an activity, because without this information the activity will not be technically feasible.

In addition to this information, we automatically collect data from your computer, which may include an IP address, and there are situations where we automatically collect other types of data such as the date and time of access to www.lepharm.eu, hardware, software or Internet information. the browser you are using, as well as your computer’s operating system, application version and language settings.

We may also collect information about clicks on the www.lepharm.eu pages displayed to you. Le Pharm d.o.o. recommends that Customers take care of their login password for the user account of the website www.lepharm.eu if a password is required. We recommend combining uppercase and lowercase letters and numbers when choosing a password combination, and be sure to use a password of at least six characters. We recommend changing the password periodically (at least once a year).

For what purpose Le Pharm d.o.o. collects and processes personal data?

Le Pharm d.o.o. collects and processes personal data of the Buyer of the website for the purpose of secure authentication of customers accessing the website, implementation of contracts for the purchase of goods or services, delivery of goods to the Customer, communication with the Customer, possible legal procedures related to the implementation of the contract. for processing in order to constantly improve our processes in the interest of Customers, to make the offer for the Customer more individual and to adapt our offer of products and services as much as possible to the habits and needs of Customers.

Le Pharm d.o.o. collects and processes personal data of the Recipient of products and promotions for the purpose of sending notifications, invitations to participate in contests via e-mail, social networks or other communication channels to which you have previously applied, any legal proceedings related to the contract, creating a user profile with the aim of receiving individual information, market research and improving the efficiency and quality of our services.

We do not collect data on children. If we are satisfied that such information has been transferred to us without the consent of the parents or guardians of children under the age of 16, we will remove it without delay. Minors under the age of 16 may not use the website. No part of the website is designed to attract anyone under the age of 16.

What is the legal basis for the processing of personal data?

By entering his personal data and confirming (clicking) on the acceptance of the General Terms and Conditions and this Privacy Statement, the customer enters into a contractual relationship which is the basis for purchasing products and services of the customer’s choice on the website. these personal data are lawful because actions are taken at the request of the Customer in order to realize the purchase of products and services ordered by the Customer.

The user who signs up to receive notifications about products and promotions by entering their data on the website and double confirmation of the correctness of the e-mail address, gives consent to the processing of their personal data. The User may withdraw the consent at any time by notifying the e-mail address of the Personal Data Protection Officer info@lepharm.eu

SWith which recipients Le Pharm d.o.o. share personal information? 

Le Pharm d.o.o. will not share the personal data of the Buyer or the User with other parties except in the cases specified in the next point and in the situation when required by positive regulations.

Le Pharm d.o.o. will, when required by the implementation of the contract for the purchase of products or services ordered by the Customer, share the personal data of the Customer with:

Providers of services for the distribution of goods with which he has a contract and for this purpose to fulfill orders, deliver packages, send terrestrial mail and e-mail. The distribution service provider may request the Customer to inspect his identity card at the time of delivery of the package during the personal collection of goods, all for the purpose of realization of the package delivery service and records of who took over the package. If the Buyer refuses to provide this information, the package will not be delivered to him.

Authorized service providers in case the Customer complains, advertises the product and needs to review the product or request a service for the product he bought, all for the purpose of repair, servicing or inspection of the product by the authorized service.

To the sponsors of the prize competitions in the process of handing over the prize to the prize winner, when Le Pharm d.o.o. who is the organizer of the prize competition in the rules of the prize competition indicates that the delivery of the prize to the winner will be organized by the sponsor.

Processing of personal data in the process of payment by credit and debit cards

Le Pharm d.o.o. at the time of payment on the website, as a condition of payment for products and services by credit or debit cards requires the consent of the Customer to activate the payment process via ENTER INFORMATION ABOUT THE PAYMENT COMPANY, provider of processing and payment (credit or debit) cards, contractual partner Le Pharm d.o.o. and the Executor of personal data processing. For this purpose, the personal data of the Customer (name and surname of the Customer, address of the Customer, data from the Customer’s card) are temporarily stored by the PAYMENT COMPANY which stores this data in accordance with PCI DSS certification, the highest level of protection and confidentiality. The customer activates the process of card processing and payment by confirming (clicking) on the “pay” link.

Le Pharm d.o.o. at no time does it dispose of, collect or process personal data entered for the purpose of processing and charging cards. Customers are instructed to be informed about the processing of personal data by Hrvatski Telekom d.d. on the website where the payment process takes place.

The period in which personal data will be stored

Le Pharm d.o.o. stores personal data of registered Customers of the website for the period until the purpose of processing is achieved, which is the period until the moment when the registration is active and six months after the termination of registration of the Customer in which period any complaints from the previous period will be resolved. Le Pharm d.o.o. stores the personal data of the registered Users of the recipient of the notification of products and actions for the period while the purpose of processing is being achieved, which is the period until the moment when the registration is active.

Access and correction of personal data

The Customer and the User at any time have the opportunity to access their personal data by registering on the site and by accessing the “User Data” where the Customer may revise their personal data shared with Le Pharm d.o.o. Buyer and User may request and receive from Le Pharm d.o.o. complete information on personal data stored, as well as their correction by sending an e-mail to the e-mail address of the Personal Data Protection Officer: info@lepharm.eu.

Deletion of personal data (right to forget)

The Buyer and the User have the right to request the deletion of personal data at any time (right to forget). The customer can make a request to the e-mail address of the personal data protection officer info@lepharm.eu and the data will be deleted without delay. The user has the option of requesting deletion in any notice received from Le Pharm d.o.o. via e-mail, ie he can send an e-mail to the e-mail address of the Personal Data Protection Officer info@lepharm.eu stating that his personal data will be deleted.

The right to object

If, despite all the measures taken for the protection of personal data, you believe that you have grounds for objection, please contact the e-mail address of the Personal Data Protection Officer info@lepharm.eu.

You also have the right to report to the supervisory body of the Personal Data Protection Agency.

Security measures for personal data protection

The collected data is in electronic form and protected by an SSL certificate that encrypts the data and thus ensures that communication between the customer’s computer or the User and Le Pharm d.o.o. takes place by secure protocol. Data protection is taken seriously and various precautions are taken to protect personal data. Unfortunately, no data transfer over the Internet, or any wireless network can be 100% secure. As a consequence, although reasonable safeguards are in place to protect data, the protection of any information transmitted to or from the website of Le Pharm d.o.o. cannot be guaranteed and is not responsible for the actions of any third party receiving such information. Le Pharm d.o.o. it may choose to store personal data with service providers within the EU, and only exceptionally outside the EU. It will only do so if there is a European Commission decision on adequacy for that country and if a guarantee and compliance with binding personal data protection regulations has been agreed.

Amendment to the Privacy Statement

This Privacy Statement, Le Pharm d.o.o. may change it at any time by posting the amended text of the Privacy Statement on the Website. Therefore Le Pharm d.o.o. invites Customers and Users to periodically review this Privacy Statement, which will indicate new changes, if any. If the Buyer or the User does not agree with this Privacy Statement, we instruct the Buyer and the User to leave and not access or use the website of Le Pharm d.o.o. The amendment to the privacy statement takes effect immediately after its publication on the tia-mobiteli.hr website. The continued use of the TIA website by the Buyer and the User after the entry into force of the changes implies that the Buyer and the User confirm and accept the amended Privacy Statement.

Le Pharm d.o.o.

Gradina 5, 52449 Červar Porat, Hrvatska OIB: 60186616791 E-mail.: info@lepharm.eu